. AJ Classifieds ME : Frequently Asked Questions for Auto Classifieds Script Software

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FAQ's
 
 
FREQUENTLY ASKED QUESTIONS

General

Sales

Installation
General
  • How to buy the script?
Top
Order the script here. We do accept e-currencies. We do accept credit cards, Bank wire, WESTER UN ION and Money bookers.
 
  • Can I run a copy of the script on two or more domains?
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No. You are purchasing a license to use the script only on one domain. You should order an additional license for every other domain.
 
  • Once my program has closed, can I reuse the script for another program?
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If you start another program at the same domain - you can use the script again. If you use any other domain - order an additional license please.
 
  • Do you provide any discounts for additional licenses?
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Yes, we provide a 10% discount for every additional license.
 
  • Can I see a demo of the script before ordering it?
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Yes, please visit our demo_page. You can see what are the members' area and admin area look like there.
 
  • Can I order an installation of the auction script?
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Yes, you can. The installation charge is 50 Euro. Please contact presales team for details.
 
  • What is the advantage of AJ Square Elite Support Service?
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Rapid process of Ticket solving service on your Ticket queries. Dedicated Coordinator will be allocated to your queries. Updates will be intimated to your mail. Elite support offers free technical support based on subscription
 
  • How I am Eligible to get Elite support Service?
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You can avail the Elite support on the subscription basis. It can be availed at a cost of 599 Euro for 6 months and 799 Euro for 12 months.
 
  • What are the difference between User version and Enterprise version?
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The system is non customizable in user version whereas you can do the modifications in user side by yourself in enterprise version.
 
  • Can I upgrade from Package services to Enterprise services?
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Yes, you can always upgrade from one services to another as you expect. Please contact presales team for details.
 
  • Will I be able to get the source code of Admin panel if I go with the Enterprise version package?
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Sorry, The admin source code will not be available with the Enterprise Version Package. However, you can make a special request to our sales team for that.
 
Sales
 
  • How much is basic package can be customize?
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User version - (Non Source code) In this version you can change the logo, banners, contents, style sheet objects, categories, sub categories, FAQ’s, terms, contact details, payment structure. The functionalities would be the same as the Enterprise version
 
  • What, If am not interested in your standard template?
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We have another service called custom design service in which we will provide you support in changing the design of the script, languages, style sheet etc
 
  • Can I amend the feature or add new feature by myself?
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Enterprise Version - In this version you will be provided with full source code in which you can add or delete even the functional part also. But user version you can’t edit the function PHP files as it would be encoded.
 
  • What is the procedure to convert basic package to enterprise package?
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You need to send a requisition mail to us and get the license renewed to Enterprise edition. We would charge the setup fee 50€ and the license fee.
 
  • Are there any copyrights of your company on this software for buyer of this software?
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Our branding won't be available on user area of the website. Admin area you can see the Header Banner AJ Auction on the top. However, there will be a “powered by AJ Auction” link.
  • Can I have more payment processors in my script?
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Yes. Kindly give us the API codes. We will integrate the payment processors for you. We do charge extra for payment processors integration.
  • What are the refund policies you have?
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We do not have refund policies. Please refer the terms and conditions page.
  • Are there any copyrights of your company on this software for buyer of this software?
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Our branding won't be available on user area of the website. Admin area you can see the Header Banner AJ Auction on the top
Installation
 
  • How to install the script by myself?
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Please refer this link http://support.ajsquare.com/support/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=728&nav=0,1,62,82 for installation steps.
 
  • How do I request you for installation?
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Provide us with your FTP info (host/login/password) and MySQL info (database/host/user/password) Post the Ticket Form and ask for the installation. If you do not know whether do you have the MySQL database or if you do not know how to create it please provide us with your C Panel login info
 
  • How to give the 777 Permission to the folder?
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To change the Permission for folder follow the below steps Login in to your FTP using the FTP name , FTP Username and FTP Password. After you login you will be sent to a page displaying all files and folders currently located on your hosting account. Using the FILEZILLA. Right click on the file or folder and click "File Attributes" On "Change File Attributes" window, check all options or type "777", then click "Ok". USING THE CPANEL FILE MANAGER Click "File Manager" Click on the file or folder that you want to change permission. Click "Change Permission" link from the upper right corner. Check all options or type "777", then click "Change".
 
  • How to upload the files in to the FTP?
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FTP (File Transfer Protocol) is the most popular way for uploading files on a hosting account. There are two main ways to upload trough FTP: through a standard Web browser (Internet Explorer, Mozilla Firefox, etc.) or through a dedicated FTP software program, referred to as an 'FTP Client'. To start uploading via FTP you need to know your login information. First Login in to your FTP using the FTP Name , FTP Username and FTP Password After you login you will be sent to a page displaying all files and folders currently located on your hosting account. To upload a file, simply drag and then drop it to the location where you would like the file to appear. Like that drag and paste all the files. Note: It's very important to all the files , so make sure that ALL your files are uploaded to the server in order for your site to work properly.
 
  • How to create a database?
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Before running the installation, a MySQL database will need to be created. Most hosting companies provide a control panel that contains all the tools necessary to create databases. Since different hosts offer different control panels, we won't be able to provide specific instructions on this task. Please read through your host's documentation or contact them directly to find the location of your host's control panel. Some notes regarding database creation: • You will need to make up three things when creating your database - the database name, a database username and a password. Each of these three items can be pretty much anything you like - just remember to write them down! You will need them later. • On a vast majority of hosts, the location of the database will be 'localhost'. You can verify this on the main database page after the database is created.
 
  • How to find out my FTP and MySQL login info or CPanel login?
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You can usually find this info in the first e-mail you receive when purchasing the hosting. Just contact your hosting provider if you have any problems finding the hosting access info.
 
  • List the folders for which we have to give 777 permission?
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You have to give 777 permission for the below folders
root\uploadimages
root\thumbimages
root\postingimages
root\adsimages
root\admin\uploadimages
root\Bin\Configuration.php
 
  • When installing it displays the following error message”Invalid product key , why?
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While installation you have to give the domain name as http://www.domainname.com instead of giving www.domainname.com.